I keep seeing more call centers bring in AI for things like call summaries, ticket routing and suggested replies. i was reading about how companies like Helpware use AI alongside human agents instead of fully being dependent on them. On paper it sounds useful, especially for repititive tasks, but i’m curious how it feels in real life. for anyone working with these tools, do they genuinely reduce the workload, or do they just create more targets and monitoring for agents. submitted by /u/imacoolgirllol
Originally posted by u/imacoolgirllol on r/ArtificialInteligence
You must log in or # to comment.