My friend from Germany left something at my house so I thought to my self, no problem, I will just mail it to him… I knew that if I send outside of the country I will need to fill out the Zoll forms and if I do that at the counter I will need to pay an additional 5.-. So my plan was to do it in advance using the shiny new Post app… To my horror I find that it is not possible to send packages outside the country using the app. Even worse, there is nothing in there even indicate that, it’s just missing. If you then ask the chatbot it gives you a link to the website where you can start filling out all the detail to the package but once you get to make postage button it fails… Nothing happens, link is dead. Same page can be found in the browser and no matter which browser you use, that link is dead. Only after multiple searches (im doing this on my phone, on the PC it’s more clear) I find webstamp where I can finally make my label and fill out the Zoll forms. IMO the new post app is absolute garbage. I can not do the most basic things. In fact you can’t even make a label, you can only do mailing via the number code you write on the parcel. Also there are not options to control notifications, when you receive a package you are bombarded with emails and app notifications. Maybe the post office should stop turning their offices into bazaars with gambling ads on tickets and political garbage on the giant TVs and focus on their core business… The tip of the i was when I visited the post office to deposit the package at the automated packte thing only for it to tell me it can’t accept it and I had to wait in line. After 20min I get the counter and the guy tells me I could just drop it in the bucket even though the machine said I can’t… EDIT: PostFiance isn’t doing any better, their system is currently down… submitted by /u/sschueller
Originally posted by u/sschueller on r/Switzerland