Update, October 2: My appeal has now been rejected. The restricted page says my account will remain closed and calls this a final decision. It says it reviewed my account and the additional context, but does not identify a specific incident. The October 11 queue estimate in my original post is no longer current. Has anyone had a denied personal-account appeal reconsidered through a monitored official route? What were the actual steps? I want to recover this existing account. Original post, written from the earlier pending-review status: I’m honestly really frustrated, and worried about losing this account. My personal Claude account was suspended on October 1, and this is my first ban. I’m based in Boston and use Claude Code for Red Hat work and personal projects. The notice cited “suspicious signals” and the Usage Policy without identifying a specific incident. Here’s the network detail that might matter: while troubleshooting ISP problems, I set up a reverse-proxy arrangement involving China to access services that require a China IP. That’s what the setup was for. I don’t know whether Claude Code or authentication traffic also followed that route, or whether it had anything to do with the suspension. I’ve submitted the official appeal. The restricted page says it’s queued and estimates a decision by October 11. I understand that date is an estimate. What’s driving me nuts is that the pending-review page has no visible field to add this explanation. Product Support sent me back to the appeal process and then closed the conversation. I also submitted a detailed explanation through an Anthropic-linked account ban appeal form and got a receipt. But I have no confirmation that the information was attached to my existing review or reached its reviewer. Has anyone actually managed to add context to an appeal that’s already pending? Which official route worked, and did you get confirmation it was attached? I’d really appreciate the actual steps from someone who’s been through this. “Submit an appeal” doesn’t answer the question when the appeal is already queued. submitted by /u/HighlandEvil
Originally posted by u/HighlandEvil on r/ClaudeCode