Claude Max just charged me for a new month and kept the previous week’s usage stuck on the account. Support is a bot that will not read, and there is no human. Renewal date is the 2nd. Night before, I tried to drop from the $200 Max tier to the $100 tier and went to sleep. Woke up still on $200. Fine if downgrades wait for the period to end. Not fine: the weekly reset that should have hit around 2am did not hit. Meter now says October 8. Card looked dead. New card added. No charge. Toggled the plan both ways to force a billing event. Nothing. My BEST guess is a simple systems glitch, but that compounds if it can not be solved in a reasonable timeframe. Support bot: downgrade is expected to wait, I cannot explain the reset move, check Settings. I asked for a human. It queued me, said it would not be today, told me not to follow up and not to keep the window open. Asked again for someone inside the hour. Same script. Then the charge landed. Usage still locked until the 8th. New month paid for. First week already treated as spent. Second ticket, spelled out: I was already at 100% right before that 2am window. A few project chats were open, all Opus. Those do not burn a full fresh week of Fable plus total usage in a few hours of sleep. The Thursday reset was skipped. Old usage is still on the meter. Bot ignored that and answered a different question: rolling 7-day windows, Opus is expensive, buy credits or wait until Oct 8. Then “is that what you were looking for?” that is frustrating AND insulting. No. Anthropic’s own docs say the weekly reset is a fixed day and time on the account and that each cycle gets the full allowance. If a failed card or a plan toggle moved that clock, say so and fix it. If the clock did not move and the meter is wrong, fix that. Do not take the renewal and tell a paying Max user to sit in a queue while the bot rewrites the ticket. This is a deadline. The product is in the workflow. The price is Max. The failure mode is an AI company whose own support AI cannot read a billing bug, and whose humans are unreachable. That is a bad look next to an IPO. WORSE this is a company who wants the world to run on its system and has already engrained itself to a large extent. This like Amazon means CUSTOMER SERVICE, BUT the company and product which wants to touch and control the surfaces of our workflow has no DAMN customer service. They will take your data AND your money BUT reliability and value are 2 things they WILL not in any way shape or form give. this matters, $200 a month is not a small number for a fucking monthly expense. MINIMUM when a god damn billing/ usage item comes up a HUMAN ready to handle these things. FYI if you are trying to show us all how much you already do not care and will act if you ever do “win” its working, not the winning but the showing It is now Monday the 5th, no response from Anthropic, any attempt to use the help “button” only opens the same chat window which is not being replied to. They took my money, took my usage and brushed me off in the most fuck you way. And it seems reddit is part of it as trying to post this gives this fucckin insult "Rule 5: Do not come here to fix your Anthropic account problem “If you are posting about Claude usage limits try to be as helpful and constructive as possible with your insights, workarounds, sincere questions, evidence and detailed reports . We generally redirect most posts to the Usage Limits Megathread where people can share and read all the latest feedback. Please consider joining the active Use Limits Megathread discussion here:” The fuck you reddit cuuunnts submitted by /u/No_Profit8379
Originally posted by u/No_Profit8379 on r/ClaudeCode
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