I’ve spent way too many hours on hold only to have a bot loop me back to the main menu, so “press 0 for a person” sounds like the bare minimum. Does this kill AI customer service, or does it just force companies to build bots that actually solve the problem? Source: Semafor submitted by /u/Zealousideal_Pin3444
Originally posted by u/Zealousideal_Pin3444 on r/ArtificialInteligence
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