I’m posting this so others who are in the same boat know that after getting those dreaded 3 account suspension emails, not all is lost and I have some tips! Yesterday morning around 3am I got those emails saying my 20x account of 3 years was suspended due to a “user well-being policy violation”. I freaked out, ran to my computer and submitted a hasty appeal without thinking too much, and immediately regretted not taking more time to put more information in. This is exactly what I was doing leading up to the suspension: Working on Roblox games and visual effect creation for spells. I had spent about 12 hours doing that, used the remaining 60% of my weekly usage, and then used the soon-to-expire usage reset. I was setting myself up to run 5 or 6 sessions overnight, one on my windows computer and the others on my Mac. Same house, same network, one account, no VPNs. A couple hours after starting the overnight sessions, I get the emails of account suspension. I submitted the appeal, asked codex to go through all my sessions from the previous day and tell me exactly what I said, if anything was “rude” or could be flagged as a violation of the policy. Everything came back as basically “no”, with a few exceptions of some agents telling others to do things with spells like “do 1500 damage with minions while you’re dead”. Anyways, I was very convinced this was a false positive report that could’ve been flagged by either the agent wording or my random spike in usage with the limit reset being used. I went through all the support docs trying to figure out what I did wrong, tried contacting support because I didn’t want to wait endlessly for the appeal to go through or be rejected. This is what sctually got my account back: I went to Claude’s support docs website, used their chat bot and asked to speak to a human agent to add context to my existing appeal! The agent said something along the lines of “ok but it will take some time, won’t happen today and you’ll get an email from the human agent”. Well, I got an email, but not from a human agent, it was reimbursement of $241 which I thought was weird. Even weirder, the memo said “reimbursement following account reinstatement”!!! And that was it, my account is back now! No further explanation of account suspension so I can only assume this was a false positive that they fixed quicker than you normally hear. There is hope people. submitted by /u/mblakew21
Originally posted by u/mblakew21 on r/ClaudeCode
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