Commonwealth Bank replaced 45 call centre workers with an AI voice bot and reversed it weeks later. Klarna went through its own version. The video walks through Gartner’s number on how often self-service really fixes a problem, why the work came back to fewer people, and what a study of 5,000 support agents found works instead. submitted by /u/Nir777
Originally posted by u/Nir777 on r/ArtificialInteligence
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