I work in p&c insurance and internally the conversation is always either “ai is coming for us” or “relationships matter so nothing changes.” Both seem wrong? The transaction parts like collecting quote info and scheduling appointments and answering basic questions, that stuff follows patterns ai handles fine already. But the advisory piece where you’re reading between the lines of what a client actually needs, or talking someone off a ledge during a frustrating renewal conversation, that still feels distinctly human to me. What I can’t figure out is where the line sits right now, not ten years from now but today. People in other service industries, has AI taken over specific functions while the role itself just evolved into something different? submitted by /u/scrtweeb
Originally posted by u/scrtweeb on r/ArtificialInteligence