Hello all, A while ago I wrote a post here concerning a dispute with Intrum and Ricardo (previous post here: https://www.reddit.com/r/Switzerland/s/qy8bXkkZhH ). As previously described, I paid the original owed amount immediately to Ricardo AG who acknowledged payment and notified that debt collection proceedings were stopped. I also paid the Zinsen (0.2 CHF, lol) to Intrum and sent a registered letter using the template document that’s available instructing then to stop the case. The bills Intrum continued to send me acknowledged that I had paid the original debt to Ricardo and their Zinsen. However, they continued to harass me and I have now received a Betreibung from them, claiming they are owed bearebeitungkosten and ‘diverse Auslagen’. This is massively complicated by the fact that I am out of the country for several weeks. I have issued the rechtsvorschlag as I believe these costs are unjustified and my understanding is that as I paid the original debt and Zinsen they have no grounds to claim from me. Can anyone weigh in on the process that occurs from here? I do not want to engage in a court case. If my understanding is correct, Intrum have no right to this money. My only concern is whether the Ricardo AGB is sufficient evidence for them to proceed. I have contacted the Konsumerschutz for advice and am waiting for a response. Any prior experience or advice on a similar event would be much appreciated! submitted by /u/AccomplishedSystem61
Originally posted by u/AccomplishedSystem61 on r/Switzerland