I made a purchase using invoice payment (Paycard) and paid the full amount via bank transfer. Unfortunately, I mistakenly used an old reference number when making the transfer. The money was successfully received and appears on my bank statement, but in my Paycard account the invoice still shows as unpaid. I even received a reminder including late fees and interest. There is no other open balance on the account, and the amount I paid exactly matches the invoice. I have contacted customer service multiple times by email, explained the situation in detail, and sent screenshots of the payment confirmation. Despite this, they keep telling me there is nothing they can do and refuse to manually check or correct the allocation of the payment. Has anyone experienced something similar? Can a company legally treat a payment as unpaid simply because the reference number was incorrect, even though the money was clearly received? submitted by /u/Dangerous_Series2693
Originally posted by u/Dangerous_Series2693 on r/Switzerland