It’s a copy-paste of my GitHub issue → https://github.com/anthropics/claude-code/issues/29428 . First and foremost, this is not the only issue related to the “VM service not running” here, but I didn’t see this issue mentioned within Windows 11 Home edition specifically, combined with many installation issues I had afterward. Second, I need to mention I’m a new Claude user and today I wanted to pay for Claude and use Claude Desktop, Cowork, and Code, but… I spent more than 5–6 hours fixing, tinkering, and so on. I didn’t give up on Claude, I heard great things about it and Anthropic, but I’m honestly exhausted. So, let’s begin. I installed Claude without any issues afair, I was clicking here and there before swiping my debit card, when I noticed that plugins marketplace loads for quite some time and then gives this error: Failed to load marketplaces Error invoking remote method ‘$eipc_message$8da60cf1-ffca-4300-be84-6af2f603bd1c$claude.web$CustomPlugins$_listMarketplaces’: Error: VM service not running. The service failed to start. Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace or share your debug logs to help us improve. I’m on Windows 11 Home and maybe this is related, however I talked to Claude on web and did many thing — enabled Hyper-V and all that stuff, and it still shows this error. While I was doing it, I “nuked” my Claude installation and spent about 4 hours fixing it. It was truly a bizarre experience. Gladly, Gemini helped me fix the issue and now… well, not sure what to do. I still want to give Claude Desktop + Code a go, but I’m feared it won’t just work. Here are the summaries of Gemini and Claude chats listing what happened to me and how I tried to solve them: claude-install-issue-summary.md — this lists everything what went wrong. gemini-installation-fix.md — the installation fix and back to the roots. Also, here’s the path where current Claude “lives” → C:\Users\Georgy\AppData\Local\Packages\Claude_pzs8sxrjxfjjc. BTW, I noticed a MASSIVE folder there, I assume Claude managed to install VM successfully? Why is it not working then? Processing img 20r6lqj594mg1… submitted by /u/BlackHazeRus
Originally posted by u/BlackHazeRus on r/ClaudeCode