About a year and a half ago, I made the mistake of buying a 5G router for CHF 350 from an online shop listed on Toppreise.ch called Espimondo.ch. Delivery already took longer than promised, but eventually the device arrived. After about one year of use, the router stopped working. Since it was still under warranty, I contacted the store asking where to send it for repair. No response. I followed up with several emails. Still nothing. I then left an honest review online describing my experience. Miraculously, the store owner suddenly called me. Instead of offering help, he told me that if I didn’t remove the review, he would take me to court. Honestly, if he had put the same energy into solving my issue instead of threatening me, this would have been resolved much faster. After going back and forth, he finally gave me the address to send the router ,but only on the condition that I remove the review. I did, just to move things forward. I shipped the router immediately. Now it has been two and a half months. No router. No replacement. No refund. When I emailed again asking for a solution, the owner called me once more. This time he blamed Huawei, saying they were responsible for the delay, and even suggested that maybe I should have bought an American brand instead of a Chinese one. He also offered me a CHF 50 voucher to use in his store. I told him I would never buy anything from this shop again. He said he would “let me know tomorrow” when I could expect a solution. What would you do in this situation? At this point, I just want either my router a full refund. Thank you submitted by /u/MalcSun
Originally posted by u/MalcSun on r/Switzerland