I have a question about handling a billing dispute with a mobile provider in Switzerland. I paid a mobile bill in May 2025 and have a bank statement confirming the payment. However, the provider still shows the bill as unpaid and has added reminder fees. I’ve contacted them several times and shared the proof of payment, but the issue hasn’t been resolved. The case was escalated internally, and I was told that reminder fees would be paused while they reviewed it. It’s now been over a month without an update, and I’ve received another letter indicating additional fees and possible escalation. I’ve looked into the telecom ombudsman process, but I’m unsure how to proceed as I don’t speak German/French/Italian well. At this point, I’m feeling overwhelmed and don’t know what to do, especially since I’ve already paid the bill and have proof. If anyone has experience with similar situations, or knows what steps I can take next, I would be greatly appreciative. I’d really appreciate if responses could be kind and constructive. I’m currently dealing with a lot of stress and not in the best place mentally, so I’m just looking for clear, practical advice rather than criticism. submitted by /u/Turbulent-Soup-6212
Originally posted by u/Turbulent-Soup-6212 on r/Switzerland